Legal
Privacy Policy
Last updated: March 2026
Information We Collect
When you contact Ultra Water Damage Restoration through our website, phone, or email, we may collect the following information:
- Your name, phone number, and email address
- Your property address and service area
- Details about your water damage situation
- Insurance information relevant to your claim
- Photos or documentation of damage you provide
How We Use Your Information
We use the information you provide to:
- Respond to your service requests and provide estimates
- Schedule and perform water damage restoration services
- Communicate with your insurance provider on your behalf
- Follow up on completed work to ensure satisfaction
- Improve our services and customer experience
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Your insurance company when you authorize us to handle your claim
- Subcontractors directly involved in your restoration project
- Service providers who help us operate our business (e.g., scheduling software)
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors interact with our site. This helps us improve performance and user experience. You can disable cookies through your browser settings.
Your Rights
You may request to view, update, or delete the personal information we have on file. To make such a request, contact us at info@ultra-water-damage-restoration.com or call +1 910-412-6424.
Contact Us
If you have questions about this privacy policy, please contact us:
Ultra Water Damage Restoration
1616 Doctors Cir, Wilmington, NC 28401, United States
Phone: +1 910-412-6424
Email: info@ultra-water-damage-restoration.com